It is billing unit the energy market uses to measure your consumption and charge you.

The retailer provides you the power but EMP manage it all for you. You will get your invoices from EMP and you can talk to EMP regarding anything to do with your power.

Because we are grouping everyone together, we are sharing the cost of the line charges as well as buying energy in bulk. All in all, a better price for you.

Either give us a call on 0800 890 112 or send an email to help@emp.net.nz and we can send you more information to sign up.

This could be due to a couple of reasons. Once a year, the electricity Lines networks change their prices, and even if you are on a fixed contract this is passed on to you, as it is additional to your fixed energy price.

Another reason could be that your contract has expired. If this is the case, please contact us and we will get you started on a new one!

Either no one has taken the reading of your meter for this month, or we are dealing with a technical issue which prevents the live reading of your consumption. Rest assured that any inaccuracies will be adjusted as soon as we get the next actual read.

We only invoice you once we have received the month’s invoice for your connection from the retailer. Sometimes these are late, and so your invoice becomes late, or we roll your invoice over into the following month.

Often, this is attributed to a longer billing period than usual. This will likely be due to the retailer not sending it through, or us not being able to get actual reads for technical/ practical issues. Your bill will be accurate when it arrives, and if any mistakes are made, we credit your account for the following month to ensure you are not paying more/ less than you should. If you think there is something else wrong with your bill, please contact us.

Our banking details are found at the bottom of your invoice.
If you would like to set up a Direct Debit from your account, please contact us.
Direct Debit Form

A Prompt Payment Discount (PPD) is a discount from your power retailer for paying your bill on time.

EMP treats all energy prices as though the PPD had been applied so that it is easier for you to compare retailers. If you have no PPD and we’ve conducted a price comparison for you, your rates will be lower than others who have the PPD applied.